Operations

Are You a Leader or Task Manager?

When I see clients running around, never quite getting ahead of the ball, my inner anthropologist kicks in. Such frenzied activity offers important clues which tell me those clients: (1) haven’t delegated enough; (2) are at the mercy of their calendar and outer circumstances; and...

If You’re the Company Founder, You Probably Shouldn’t Be the CEO

That may seem counterintuitive. Who better to lead the company than the person who created it? What many founders fail to realize, however, is that a vision and its evangelization is nourished with a certain kind of fuel — and it’s very different from the...

The New COO is a People Development Officer

The new world of a Chief Operations Officer (COO) often looks like a world with no actual building. Often it comprises a virtual operation with teams stretched across multiple cultures and time zones. So how does that shift the job description?...