Operations

When I see clients running around, never quite getting ahead of the ball, my inner anthropologist kicks in. Such frenzied activity offers important clues which tell me those clients: (1) haven’t delegated enough; (2) are at the mercy of their calendar and outer circumstances; and...

That may seem counterintuitive. Who better to lead the company than the person who created it? What many founders fail to realize, however, is that a vision and its evangelization is nourished with a certain kind of fuel — and it’s very different from the...

The new world of a Chief Operations Officer (COO) often looks like a world with no actual building. Often it comprises a virtual operation with teams stretched across multiple cultures and time zones. So how does that shift the job description?...